Global Delivery

CAI maintains several Solution Centers to provide customers with the "virtual capacity" to quickly respond to development and maintenance requirements. The Solution Centers enable CAI to provide customers with a flexible environment for strategic advantages. Virtual staff resources at one or more of our Solution Centers can support on-site core team members. An entire project team can be located at one or more Solution Center.  CAI's Solution Centers are located in the United States, Manila Philippines and Shanghai China.

The Solution Centers are equipped with video conference facilities, training rooms, conference rooms, reference library, executive offices, workout/relaxation facilities, hundreds of workstations, and space for expansion. A thorough recruitment and screening process coupled with highly effective coaching, mentoring, and training allows a first rate pool of technical talent to be made available to clients.

We offer a full range range of delivery services, including:

• IT Legacy Support
• Application Development
• Training and Documentation Development
• Full Lifecycle Testing Services
• Level One Help Desk Services
• Level Two Operations and Network Management Support
• Business Process Outsourcing

Our processes, methodologies, and procedures are globally integrated:

• Integration with CAI's infrastructure and processes
• Consistent and secure communications
• Cost effective business model
• Seamless deployment of CAI processes while leveraging CAI proprietary management tools (i.e. Tracer and Automated Insight)
• High speed fully redundant Internet
• Secure VPN access
• Security of customer code and data (never leaves customer site)
• Virtualization approach to workstation and server environments
• Videoconference capability
• Multi-site interconnectivity to facilitate Disaster Recovery Planning (DRP)