Get your team up to speed on ITIL® concepts and terminology in this three-day course. At the end of the course, participants will take the ITIL Foundation exam.
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification:
The ITIL® Foundation examination is administered as part of the Day 3 agenda for this course.
IT Service Management process owners, managers, and team members
This course can be delivered at CAI's training facility in Newark, Delaware or onsite at a client location.