ITIL Foundation

ITIL® Foundation

Get your team up to speed on ITIL® concepts and terminology in this three-day course. At the end of the course, participants will take the ITIL Foundation exam.

3 day
interactive course

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification:

  • Service management as a practice (comprehension)
  • The ITIL® service lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and architecture (awareness)
  • Competence and training (awareness)

The ITIL® Foundation examination is administered as part of the Day 3 agenda for this course.

Who should attend?

IT Service Management process owners, managers, and team members

Where is it taught?

This course can be delivered at CAI's training facility in Newark, Delaware or onsite at a client location.